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1. Which couriers can I use?
You can use the following couriers : DHL, UPS. TNT, FedEx.
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2. Which services are available in the 123Parcel system?
You can keep using the existing services of your courier.
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3. Which Internet Browser can I use?
The 123Parcel booking system only has a license for Microsoft Internet Explorer. This browser can only be used to make a correct shipment at 123Parcel Other browsers like for example: Google Chrome, Firefox or Safari might give you errors like label printing, correct rates or tracking and tracing. In case of doubt, do not hesitate to contact the 123Parcel helpdesk. 123Parcel will not be responsible for the shipment when the shipment is booked with another browser then Microsoft Internet Explorer.
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4. How do I register?
If you fill-in the contact-form under 'Contact/register', we will send you a log-in id and password within 24hrs so you can start sending packages and documents with 123Parcel.
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5. Is it possible to import a shipment?
Yes, you can order both import and export shipments
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6. How do the couriers know they have to pick up a package?
If you select 'select manifest', the courier company of your choice automatically receives the message in their system to pick up your shipment.
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7. How many packages can I send in one day?
You can send an unlimited number of packages each day. If you select 'select manifest' only once per day, the courier will only pick-up once a day.
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8. Do I need to send a minimum number of packages in order to use 123Parcel?
For both business or private persons there is no minimum number only one shipment is enough.
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9. There are no subscription costs, is that correct?
Yes, with 123Parcel l, you only pay for what you actually get. You only pay when you send your shipment and you don't need to pay a monthly contribution.
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10. Who sends me the invoice?
You will receive your invoice from 123Parcel , no longer from the couriers. However Private customers need to pay the shipment via paypal before finalizing the booking.
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11. Is it possible to get an overview of all my shipments?
It is possible in the system to request a report of all your shipments in a Microsoft Excel file, this will be sent to you in an e-mail.
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12. How does track and tracing work?
When you created your shipment, you can see all your active shipments in an overview. When you click the track and trace button on this page you can see the status of your shipments with the various couriers. Track and Trace is available for all couriers.
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13. Can I insure the shipment?
You can insure your shipment. On the booking page click details(yes) then enter the value of the shipment. The cost for insurance will not appear on the transportation prices screen. The insurance is subsequently charged for 1.1% of the value of the shipment with a minimum of 5 USD.