FREQUENTLY ASKED QUESTIONS
TERMS & CONDITIONS
THESE TERMS AND CONDITIONS APPLY TO ALL SERVICES PROVIDED BY 123 PARCEL Pte Ltd
When you use the services of 123 Parcel Pte Ltd you are agreeing, on behalf of yourself and on behalf of anyone else with an interest in the Shipment that these Terms and Conditions listed below shall apply from the time the Carrier accepts the Shipment, unless otherwise agreed in writing by an authorized officer of 123 Parcel Pte Ltd In addition you will enter into a contract with the carrier in respect of each Shipment.
“Shipment” means all documents, packages, parcels or heavy freight Shipments that travel under one waybill with a Carrier partner of 123 Parcel Pte Ltd so that the invoice for that Shipment comes from 123 Parcel Pte Ltd Every Shipment is authorized to be transported on a limited liability basis as provided herein.
“Carrier” means a transportation company that picks up, transports and delivers Shipments.
“123 Parcel Pte Ltd” means 123 Parcel Pte Ltd or any associated company or any 123 Parcel Pte Ltd Franchisees or agents.
“You”, “Your” or “Yourself” means your business and you as an authorized representative of your business.
1. 123 Parcel Account
When you use the services of 123 Parcel Pte Ltd on behalf of your business you agree that you are an authorized representative of your business and that you are opening an account with 123 Parcel Pte Ltd for your business. By ordering services from 123 Parcel Pte Ltd you, and your business, understand that you will not receive transportation services directly from 123 Parcel Pte Ltd but that you will receive discounted billing from 123 Parcel Pte Ltd for shipping services provided by a Carrier or Carriers.
You agree to the terms and conditions in the 123 Parcel Pte Ltd Account Application. You agree that the information provided in the 123 Parcel Pte Ltd Account Application is for the purpose of obtaining credit and is warranted to be true. By signing the 123 Parcel Pte Ltd Account Application, you authorize 123 Parcel Pte Ltd to investigate the references provided pertaining to your credit and financial responsibility.
123 Parcel Pte Ltd may cancel your account at any time without prior notice to you for any reason or no reason.
2. Subject to the Terms and Conditions of Carriers
You agree that all Shipments are subject to the terms and conditions of the Carrier making the Shipment, as well as these Terms and Conditions. Each Carrier has specific restrictions and prohibitions that you agree to become familiar with prior to tendering any Shipment to Carriers. You agree to review and comply with all terms and conditions of the Carriers, which are available on their websites and/or air waybills or Bill Of Lading. You warrant to 123 Parcel Pte Ltd and to the Carrier that all information provided by you is true, complete and accurate, that the Shipment was prepared in secure premises by your employees, that you employed reliable staff to prepare the Shipment, that you protected the Shipment against unauthorized interference during preparation, storage and transportation to the Carrier, that the Shipment is properly marked and addressed, that all applicable customs, import, export and other laws and regulations have been complied with and that the waybill has been signed by you or our authorized representative.
You agree the rates provided by 123 Parcel Pte Ltd are for you only and that you will not let other persons use the rates without authorization from 123 Parcel Pte Ltd You agree not to resell the services of 123 Parcel Pte Ltd to other persons and you agree to immediately notify 123 Parcel Pte Ltd if another person is found to be using your 123 Parcel Pte Ltd account. These rates are subject to change without notice. These rates may also change if the characteristics of the actual Shipment differ from those reported by you such as weight, dimension, commodity and other conditions not accurately described at the time the Shipment is processed.
You acknowledge that you have properly packaged the Shipment to ensure safe transportation with ordinary care in handling and that the Shipment packaging meets the requirements of the Carriers and industry standards for packaging of such goods for transport as described in the Carrier’s terms and conditions. You further acknowledge that the contents of the Shipment were not damaged and were in good working order prior to shipment, unless otherwise noted by you prior to shipment and that you have done nothing to conceal the contents of the Shipment or any possible damage to the contents of the Shipment prior to the Shipment being tendered to the Carrier or thereafter.
5. Loss or Damage Claims
You agree that 123 Parcel Pte Ltd acts solely as a Third Party “bill to” and bears no express or implied liability for Shipments. You agree that 123 Parcel Pte Ltd has not expressed or implied that 123 Parcel Pte Ltd is a Carrier, or represents a specific Carrier.
You agree that any service failure, late freight, loss or damage claim is handled directly by the Carrier that transported the Shipment and that payment to 123 Parcel Pte Ltd is not subject to nor conditional upon a Carrier’s settlement or refusal to pay a claim. You acknowledge and agree that 123 Parcel Pte Ltd is a support and technology company and is not a transportation company and that only the Carrier can be held liable for service claims.
In most instances insurance is available from Carriers to ensure the value of the goods shipped. You agree to work directly with the Carrier to obtain any insurance required and to work directly with the Carrier in the event of any claim. If you choose not to insure the Shipment you agree to accept the Carrier’s standard liability, if granted by the Carrier, under their terms and conditions. You further agree to accept the Carrier’s decision, whether you chose insurance or not, as full and final resolution of your claim.
7. Customs Processing
The Carrier will process your Shipment for customs clearance in the country of its destination. Customs clearance procedures may vary widely in different countries. You agree that payment to 123 Parcel Pte Ltd is not subject to nor conditional upon any actions or delays of the customs officials.
You agree to pay 123 Parcel Pte Ltd within 7 days FROM DATE OF INVOICE except invoices for Duties and Taxes which you agree to pay immediately upon receipt of the invoice. You agree that in the event your account is not paid according to the terms above or as described on the invoice your discounts may be reduced, therefore shipment pricing may increase, on all delinquent amounts over 30 days late. You also agree that 123 Parcel Pte Ltd may have Shipments and freight pickup curtailed until your account is brought current and that all costs of collection, including reasonable attorney fees if incurred, will also be your responsibility. Duties and Taxes may be up to 6 months after invoice. Payment terms to 123 Parcel Pte Ltd will not be extended due to pending issues with Carriers. Despite any instructions to collect payment from any other Third Party or Your confusion about whom to pay, you agree to remain responsible to pay your 123 Parcel Pte Ltd invoice within the terms above.
Except as expressly stated herein, or as required by law there are no other warranties, express or implied, by operation of law or otherwise, of the services furnished by a particular purpose or arising from a course of dealing or usage or trade. 123 Parcel Pte Ltd shall have no other liability to you in connection with the services furnished, including without limiting the generality of the foregoing, any liability for direct, indirect, incidental, special or consequential damages or any injury or damages to persons and property. 123 Parcel Pte Ltd will not be liable for goods or materials damaged by shipment. In addition 123 Parcel Pte Ltd is not liable for any loss or damage arising out of circumstances beyond its control. These include but are not limited to: electrical or magnetic damage to, erasure of, electronic or photographic images, data or recordings; acts of God, acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities insufficient information provided by You; the application of security regulations imposed by the government; a government agency hold; riots, strikes or other labor disputes; civil unrest; industrial action’ disruptions of any kind in air or ground transportation networks such as weather phenomena and natural disasters.
These Terms and Conditions supersede any other terms or conditions provided to you by anyone at 123 Parcel Pte Ltd unless in writing.
Any claim made by you against 123 Parcel Pte Ltd with respect to any services provided by 123 Parcel Pte Ltd or a Carrier must be made in writing and delivered to 123 Parcel Pte Ltd within the terms required by the Carrier or within 14 days of the date of the invoice, whichever is earlier, and any claim not made or notified as above will be deemed to be waived and absolutely barred except where You can demonstrate it was impossible for you to comply with this time limit and that you made the claim as soon as it was reasonably possible for you to do so.
Notwithstanding the above, 123 Parcel Pte Ltd shall in any event be discharged of all liability whatsoever howsoever arising with respect to any services provided to You by 123 Parcel Pte Ltd or any Carrier unless proceedings are brought and written notice thereof is given to 123 Parcel Pte Ltd within 6 months from the date the event or occurrence alleged to give rise to a cause of action against 123 Parcel Pte Ltd.
These Terms and Conditions and any act or contract to which these Terms and Conditions apply shall be governed by the laws of Singapore and any dispute arising out of any action or contract to which these Terms and Conditions apply shall be subject to the exclusive jurisdiction of the courts of the Singapore.
The advice and information given to you by 123 Parcel Pte Ltd is provided for you only and you agree not to pass on any such advice or information to any third party without 123 Parcel Pte Ltd’s written consent. You agree to indemnify 123 Parcel Pte Ltd against all loss and damage suffered as a consequence of your breach of this requirement.
You consent to the use, publication and processing of the information contained in your Account Application by 123 Parcel Pte Ltd , its franchisees, Agents, Carriers and other vendors who might request this information to further assist you in your transportation needs. 123 Parcel Pte Ltd will not share your information with anyone other than companies associated of affiliated with 123 Parcel Pte Ltd. All information is stored securely in accordance with local law.
You have read and agree to all these Terms and Conditions and you acknowledge that you have read and agree to the Carrier’s terms and conditions.